At fashnfusion, we understand that not every purchase might meet your expectations, and that's completely okay! We want you to feel confident shopping with us, which is why we’ve created a hassle-free, transparent, and customer-friendly return and refund process.
How to Return an Item
If you’re not satisfied with your purchase, you can return it within 48 hours of receiving it. To ensure a smooth return experience, please follow these simple guidelines:
Getting started is easy! Here’s how you can begin:
Send us an email at serenehaventechnologiesprivate@gmail.com within 48 hours of receiving your order.
Or, simply log into your account on our website and choose the return option.
Once we receive your return request, our team will walk you through the process to make everything as quick and simple as possible.
Refund Process – Clear and Easy
If your purchase didn’t meet your expectations, we’re here to make it right. Our refund process is designed to be straightforward so you know exactly what to expect at each step.
Refund Timeline
Once we receive the returned item and confirm that it meets our quality standards, we’ll process your refund. Refunds typically take 5–7 business days to complete and will be credited back to the original payment method used at checkout.
Important Refund Guidelines
To ensure the quality of your shopping experience, refunds are only available for items returned in their original, unused condition. Items that show signs of wear, damage, or misuse will not be eligible for a refund. Each returned item is thoroughly inspected to make sure it meets our quality standards.
Non-Refundable Items
For hygiene, safety, or customization reasons, certain items cannot be returned. Please take note of the following:
Jewelry & Watches: Due to hygiene and safety standards, we cannot accept returns on jewelry or watches.
Beauty & Skincare Products: Items like makeup, skincare products, or any cosmetics cannot be returned for hygiene reasons.
Customized & Personalized Accessories: Items that are made-to-order or personalized (such as engraved jewelry or custom-designed handbags) are non-refundable.
Sale & Clearance Items: Final sale items or heavily discounted accessories are non-returnable.
We appreciate your understanding in this regard and encourage you to review your order carefully before making a purchase.
Thank you for shopping with fashnfusion! Your trust means everything to us, and we’re committed to ensuring you’re happy with every purchase.
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