At Fashnfusion, operated by Serenehaven Technologies Private Limited, we want you to have a convenient and satisfying shopping experience. We understand that there may be situations where you need to return a product. This Return and Refund Policy explains when returns are accepted, how to request one, and how refunds are processed.
Throughout this policy, “we,” “us,” and “our” refer to Serenehaven Technologies Private Limited, while “you,” “your,” and “customer” refer to individuals who purchase products through Fashnfusion.
Return Eligibility
To qualify for a return, the product must meet the following requirements:
Items that do not meet these requirements may be refused and returned to the customer.
How to Request a Return
If you need to return an eligible product, please follow these steps:
Step 1: Send a Return Request
Contact us by email at serenehaventechnologiesprivate@gmail.com and provide your Order ID along with the reason for requesting the return.
Step 2: Provide Supporting Photos or Videos
If you received a damaged, defective, or incorrect item, please include clear photographs or videos showing the issue. This information helps our team understand the problem and assess your request more efficiently.
Step 3: Follow the Return Instructions
Once your request has been reviewed and approved, we will provide you with the relevant instructions for returning the product.
Please do not send an item back before receiving return instructions from our team. We reserve the right to decline requests that do not meet the conditions outlined in this policy.
Return Inspection
Once the returned product reaches us, our team will inspect it to confirm that it meets the applicable return requirements.
The return will be approved only after the product passes the necessary inspection. If the returned item does not meet the stated conditions, the return or refund request may be rejected.
Refund Process
If your return is approved, the applicable refund will be processed to your original payment method.
Refunds will generally be processed within 5–7 business days after the return is approved. The actual time for the refunded amount to appear in your account may vary depending on your bank or payment service provider.
Once the refund has been processed, we may send a confirmation notification to the email address associated with your order.
Partial Refunds
In certain situations, a returned product may have minor issues, missing packaging, or other conditions that affect its eligibility for a full refund.
Depending on the circumstances, we may determine that a partial refund is appropriate. Any such decision will be made based on the condition of the returned product and the applicable return requirements.
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or different from the product you ordered, please notify us within 48 hours of delivery.
When contacting us, provide your Order ID along with clear photographs or videos showing the issue. Our team will review the information and guide you through the appropriate resolution.
We recommend checking your order soon after delivery so that any concerns can be reported within the applicable timeframe.
Important Note
Return requests are subject to the conditions mentioned in this policy. Products that have been used, washed, altered, damaged after delivery, or returned without the required original tags and packaging may not be accepted.
Need Assistance?
If you have any questions about our Return and Refund Policy or need help with an existing return request, please contact our customer support team at:
Email: serenehaventechnologiesprivate@gmail.com
We are happy to assist you with your return or refund-related concerns and help make the process as clear and convenient as possible.