At Fashnfusion, operated by Serenehaven Technologies Private Limited, we aim to make every part of your shopping experience simple and convenient, from placing your order to receiving it at your doorstep. This Shipping and Delivery Policy explains how we process and deliver orders placed through our website. 
 

By placing an order on Fashnfusion, you acknowledge and agree to the terms outlined in this policy. 
 

Throughout this policy, “we,” “us,” and “our” refer to Serenehaven Technologies Private Limited, while “you,” “your,” and “customer” refer to individuals who purchase products through Fashnfusion. 

Shipping Locations 
 

We currently provide delivery services across India, subject to the availability of courier services in the destination area. 
 

At present, we do not provide shipping services outside India. 

Order Processing 
 

After your order is successfully placed and confirmed, we generally process it within 1–2 business days. 
 

Orders are processed on business days and do not include weekends or public holidays. Once your order has been processed and handed over for delivery, you will receive an order or shipping confirmation with the relevant details. 
 

Processing times may occasionally vary due to order volume, product availability, unforeseen circumstances, or other operational factors. 

Delivery Timeline 
 

Our standard delivery timeframe is approximately 3–8 business days after the order has been processed. 
 

Actual delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, or other circumstances that may affect transportation. 
 

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery dates are provided as an indication and may occasionally change due to circumstances outside our control. 

Failed Delivery Attempts 
 

A delivery may be unsuccessful if the shipping address provided is incorrect or incomplete, the recipient is unavailable, or the package is refused.| 
 

If a delivery cannot be completed, the courier may make additional delivery attempts or return the package to our facility. 
 

Customers may contact us regarding a re-delivery request. Any applicable conditions or additional delivery charges will be communicated where relevant. 
 

To avoid delivery issues, please make sure that your shipping details and contact information are accurate and complete when placing an order. 

Damaged Shipments 
 

We take reasonable care to ensure that products are packed appropriately before dispatch. 
 

If your order arrives visibly damaged, please contact our customer support team within 48 hours of delivery. To help us assess the issue, you may be asked to provide clear photographs of the damaged package and product. 
 

Our team will review the information provided and determine the appropriate resolution based on the circumstances and applicable policies. 

Lost Shipments 
 

If your order appears to be lost while in transit, please contact us so that we can investigate the matter with the relevant courier service. 
 

We will coordinate with the delivery partner to determine the status of the shipment. Once the issue has been verified, an appropriate resolution, such as a replacement or refund, will be provided where applicable. 

Contact Us 
 

If you have questions about your order, shipping, or delivery, please contact us at: 
 

Email: serenehaventechnologiesprivate@gmail.com 
 

Thank you for choosing Fashnfusion. We appreciate your trust and look forward to providing you with a convenient and reliable shopping experience.